Privacy Policy

Agreement Of User

At Inxgo, we respect your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share your personal data when you access and use our app or website. By using Inxgo, you agree to the collection and use of your information as described in this policy. Please take a moment to read and understand how we handle your data.

1. Collection of Your Personal Data

Inxgo collects several types of personal information, which vary based on the services you use and the features you engage with. We want to be transparent about what we collect and why, so you are fully informed.

Personal Information You Provide

When you create an account, request services, or interact with other features on Inxgo, we collect your personal information. This may include, but is not limited to:

• Account Information: To create and manage your account, we ask for personal details such as your name, email address, phone number, and a password to help protect your account.
• Service Request Information: Depending on the services you seek (e.g., IT & Software, Medical, Construction, Beauty & Grooming), we collect additional details necessary for service provision. This may include your location, job description, project requirements, and more. For sensitive services like medical care, we might collect health-related information or other necessary details.
• Payment Information: To process transactions for services rendered through Inxgo, we require payment details such as your credit/debit card information, billing address, and other relevant payment data.

Information We Collect Automatically

When you use Inxgo, we collect data automatically through cookies, device identifiers, and other technologies. This information helps us provide a better, more personalized experience and is necessary for operational purposes.

• Device and Usage Data: When you access the app or website, we automatically collect data about your device (including model, operating system, and device identifier) and how you interact with Inxgo (pages viewed, features used, interaction times, etc.).
• Location Information: If you allow us to access your location, we collect data related to your geographical location. This data is primarily used to match you with service providers in your area or to provide location-specific offers.
• Cookies and Tracking Technologies: As outlined in the next section, cookies and other tracking technologies help us understand how users engage with the app, provide personalized content, and enhance our services.

Sensitive Information

For certain services, we may collect sensitive data, such as health-related information for medical services or construction-related specifics like blueprints or safety certifications. All sensitive data is handled with the utmost care, and we ensure it is securely stored and processed only as necessary for fulfilling the service requested.

2. How We Use Your Personal Data

Your personal data is used for a variety of purposes to provide the services you request and to improve the overall user experience on Inxgo.

Service Provision and Functionality

• Matching Services: We use your information to connect you with service providers who can fulfill the job you’ve requested. For example, if you request a plumber, we use your location and service details to find a qualified professional in your area.
• Processing Transactions: Your payment details are used to process payments for services. This includes charging your card or processing your payment through our payment partners.
• Account Management: Your personal data helps us manage your account, ensure it is up-to-date, and provide a customized experience based on your service history and preferences.

Communication and Notifications

We use your data to send you transactional emails, notifications, and reminders related to your account, services requested, or changes to our policies.

• Account Updates: We notify you of any changes to your account, including updates to your services or payment status.
• Service Notifications: We send you updates related to your service request, including confirmations, reminders, and status updates.
• Marketing Communication: With your consent, we may send you promotional emails or notifications about offers, new services, and relevant content.
Job Notifications: If you find a job notification and by mistake you ignore or decline that notification, you won’t find that job again.

Improvement and Research

• App Enhancements: We analyze your usage data to identify opportunities to improve the app, streamline features, and enhance usability.
• Testing: Occasionally, we may test new features or functions to ensure they work properly and enhance your experience. This testing may involve gathering feedback and usage data.
• Surveys: We may send surveys to understand your experience with the app and how we can make improvements.

3. Cookies and Similar Technologies

Inxgo uses cookies and similar technologies, including web beacons, to collect data about your online behavior and improve your user experience.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the functioning of the website and app. They help you navigate and use features like logging into your account or making payments.
• Analytics Cookies: These cookies help us understand how users engage with our app, what features they use, and where they spend the most time. This allows us to improve the design and functionality of the app.
• Advertising Cookies: We may use third-party advertising services that place cookies on your device to serve ads based on your interests and browsing history. You can opt-out of personalized ads via your device settings.

Managing Cookies

You can manage your cookie preferences by adjusting your browser settings. You can disable cookies entirely or choose to block certain types of cookies. However, disabling cookies may impact your experience on Inxgo, and some features may not work properly.

4. How We Share Your Personal Data

We understand that your personal data is valuable, and we take great care in sharing it only when necessary and appropriate.

Service Providers

We share your data with third-party vendors and service providers who perform essential tasks on our behalf, such as payment processing, customer support, and data analytics. These partners are contractually obligated to protect your personal data and only use it to fulfill their duties.

Business Transfers

In the event that we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner. We will notify you if your data is transferred as part of such a transaction and inform you of any changes to this privacy policy

Legal Requirements

ہWe may disclose your personal information in response to subpoenas, court orders, or other legal processes. We may also share data to protect our rights, property, or safety, as well as the rights, property, or safety of others.

Other Users

Certain details may be shared with other users, such as the service provider fulfilling your request (e.g., a plumber or carpenter) and the services they are performing.

5. Security

We take a multi-layered approach to ensure that your personal data remains secure. We have implemented technical and organizational measures designed to protect your data from unauthorized access, disclosure, alteration, and destruction.

• Encryption: We use industry-standard encryption to protect your sensitive information, such as payment details, during transfer.
• Access Control: Only authorized employees and service providers can access personal data, and they are required to adhere to strict confidentiality agreements.
• Regular Security Audits: We conduct regular security audits and penetration tests to identify vulnerabilities and ensure that our systems are up to date with the latest security protocols.

While we take steps to protect your data, no system can be completely secure. You are also responsible for maintaining the confidentiality of your login credentials and notifying us of any suspicious activities related to your account.

6. Third Parties

We work with third-party partners to deliver specific features or services. These third parties may have access to certain personal information to perform their roles. These third parties may collect data through cookies and other tracking technologies.

Payment Processors

We partner with trusted payment processors to handle transactions securely. These companies follow their own privacy policies, which may differ from ours. We recommend reviewing the privacy policies of these third-party processors.

Analytics and Advertising Partners

To improve user experience and deliver relevant ads, we work with analytics providers and advertising

7. International Transfers

In today’s globalized digital landscape, Inxgo operates across multiple regions, which means that your personal data may need to be transferred to, stored, and processed outside of the country in which you originally provided it. This is necessary for us to fulfill our contractual obligations, to improve our services, and to comply with legal and regulatory requirements. We want to be transparent about how your data is transferred across borders and what steps we take to ensure that it remains secure and protected, regardless of the location

Why We Transfer Data Internationally

There are several reasons we may need to transfer your personal data internationally:

• . Global Operations: Our service providers, such as cloud storage, customer support, and technical service providers, may be located in countries outside your own. For instance, the service provider who handles your payment processing may be based in a different region.
• 2. Centralized Data Processing: To streamline our operations and ensure a consistent user experience, we may centralize our data processing infrastructure in certain countries. This helps improve the speed, efficiency, and reliability of our services.
• 3. Improving Service Quality: By transferring data to data centers across the globe, we can deliver faster, more efficient services and improve response times. This can be particularly important for features that require real-time data processing, such as location-based services, or for matching users with service providers.
• 4. Compliance with Legal Requirements: Different jurisdictions may require certain types of data to be stored in specific regions. For example, the European Union’s General Data Protection Regulation (GDPR) imposes strict rules on how personal data must be handled. Inxgo complies with these regulations to ensure that your data is transferred securely and responsibly.

How We Ensure the Protection of Your Data

We take data protection seriously and implement several safeguards to ensure your data remains secure when transferred internationally:

Why Do We Retain Your Data?

There are several reasons we may need to transfer your personal data internationally:

• 1. Adequate Safeguards: When transferring personal data outside the country in which it was originally collected, we make sure that the recipient country provides an adequate level of data protection. If that country doesn’t meet the required standards, we implement supplementary safeguards such as Standard Contractual Clauses (SCCs). These clauses ensure that the party receiving your data is legally obligated to protect it.
• 2. Privacy Shield Framework: For transfers involving the United States, we ensure that companies we work with are certified under the EU-U.S. and Swiss-U.S. Privacy Shield frameworks, providing an extra layer of protection for your data.
• 3. Data Encryption: All data transferred internationally is encrypted during transit. This ensures that unauthorized parties cannot access your personal information while it is in transit.
• 4. Data Minimization and Purpose Limitation: When we transfer data internationally, we ensure that only the data necessary for fulfilling the specific service request is transferred, minimizing the risk of exposure. Additionally, we ensure that data is only used for the purpose for which it was collected. d. If necessary, we work with legal experts to ensure compliance with relevant international regulations.
• 5. Compliance with Local Laws: We ensure that any international transfer of data complies with the data protection laws of both the country where the data is collected and the country to which the data is being transferre

Your Rights and Control Over International Transfers

As a user, you retain control over how your personal data is transferred. If you are uncomfortable with the international transfer of your data, you have the right to object. However, it’s important to note that denying permission for international transfers may limit your ability to fully access certain services, especially those that rely on global infrastructure.

We are committed to providing you with the necessary tools and information to make informed decisions about your personal data. If you wish to know more about international transfers or have concerns about how your data is handled across borders, please feel free to reach out to us via the Contact Us section below.

8. Marketing

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• Clicking the “unsubscribe” link in marketing emails.
• Adjusting your preferences in the app settings.

We do not sell or rent your personal information to third-party marketers.

9. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal data we hold about you.
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• Deletion: Request the deletion of your personal data under certain conditions.
• Objection: Object to the processing of your data in certain circumstances.

To exercise these rights, please contact us at the details provided in the "Contact Us" section.

Once the data is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use.

10. Retention

We understand that you may have concerns about how long we retain your personal data. At Inxgo, we adhere to the principle of data minimization, which means we only keep your data for as long as necessary to fulfill the purposes for which it was collected.

Why Do We Retain Your Data?

There are several reasons why we retain your personal data:

• 1. Legal Obligations: Certain data must be retained to comply with laws and regulations. For example, financial data related to transactions must be kept for a certain period to meet tax or accounting requirements.
• 2. Contractual Requirements: To fulfill our contractual obligations to you, we need to retain certain data for the duration of your account with us. This includes transaction records, communication logs, and service-related details.
• 3. Operational Efficiency: Retaining certain information, such as your preferences and past service requests, helps us provide a better, more tailored user experience. It allows us to offer personalized recommendations, streamline customer support, and resolve any disputes or issues that may arise.
• 4. Security and Fraud Prevention: We may retain certain data for a longer period if it is necessary for security purposes or to detect and prevent fraud or unauthorized activity on the platform.

Data Retention Periods?

The retention period for your personal data depends on the type of data and the purpose for which it was collected. For example:

• 1. Account Information: We retain your account information as long as you are an active user of Inxgo. If you deactivate or delete your account, we will retain the information for a reasonable period to comply with legal obligations, resolve disputes, and enforce agreements..
• 2. Transaction Data: We retain financial transaction records for a period of up to 7 years to comply with tax regulations and accounting standards.
• 3. User Communication: Any communication between you and Inxgo (e.g., customer support inquiries) is retained for a period of 1 to 3 years, depending on the nature of the request and any ongoing issues.
• 4. Location and Service Data: Data related to the services you request (e.g., plumbing, medical services) is retained for a period of 2 years after the service has been completed, allowing us to improve future services and customer support.
• 5. Marketing Preferences: We retain data related to your marketing preferences until you decide to opt out or unsubscribe.

When Will We Delete Your Data?

We will delete or anonymize your personal data when:

• It is no longer required for the purposes for which it was collected.
• You request the deletion of your data, subject to any legal or contractual requirements that may require us to retain it.
• You cancel your account, and we no longer need your data for operational purposes. Upon deletion, your personal data will be securely erased from our systems, or, if it’s not possible to delete it due to legal reasons, it will be anonymized, so it is no longer personally identifiable.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

• Email: info@inxgo.com
• Phone: +99 234567 89
• Address: New york, USA